Archive CD Books Canada Inc. is completely dedicated to your total satisfaction.
If you have any suggestions or comments please email us

Click on a Topic to view... Remittance Terms • Coming Soon titles • License & Terms of Condition of use • Packing & Postage and Shipping • Delivery Schedule • Back Orders • Tax Charges • Credit Card Security • Guarantee • Contact Us • Privacy Policy • Copyright Compliance

Remittance Terms

Payment may be made in Canadian dollars only and payment is due at the time the order is placed. You may pay by VISA® or MasterCard® credit cards, by bankers draft or by cheque made payable to "Archive CD Books Canada Inc.". If you pay by cheque we reserve the right to hold up shipment of your order until the cheque has cleared our bank.

“Coming Soon” Titles

We only accept orders for titles that are currently available in our catalogue. If you are interested in a title we have announced as “Coming soon,” or you have seen newly released on one of our partner web sites*, please e-mail us and we will inform you when the title has been catalogued so you can purchase it in the normal way.
* There is a delay of a month or so for the master materials to be shipped between the partners and for us to make the title available on our catalogue.

License & Terms of Condition of Use

The data you purchase in a CD is supplied for information and personal research only. No reproduction may be made for publication without the permission of Archive CD Books Canada Inc. You may not make copies of the data. You may not publish or sell any portion of the data in printed, electronic or any other format without prior written consent. You may not advertise free lookups from the contents of the products. By purchase of this product you have not acquired title or ownership of software materials or data contained on this CD-ROM or product packaging or documentation. This license grants you a limited, non-exclusive, non-transferable license to use the software and documentation. You are prohibited from copying, reproducing, translating, disassembly, recompilation or reverse engineering of any part of the software or related packaging or documentation. This license permits a single user on a single site to access the CD at any given time. (For multiple user licenses, contact Archive CD Books Canada Inc.) The software or documentation may not be loaned, rented or leased, or used for any other form of remunerated gain.

Packing, Postage and Shipping

Canadian orders are shipped by Canada post lettermail or expedited parcel. For a limited time all orders delivered within Canada will be shipped completely free of charge.
International orders (including to the USA) will be $5.00 per title and we will ship by small packet, air mail.
We’re using this method of pricing our PP&S to minimize the cost to you but it means that we may have to change these rates when there is a significant change in our costs. Once you’ve placed an order with us however, your shipping charge will not increase. Orders for two or more CDs outside Canada will usually result in a rebate (depending on actual mailing costs) after your order has been processed. Shipping rebates will be detailed on your invoice.

Delivery Schedule

We do not keep a stock of the products, so they are not made until we receive your order. We will normally be able to dispatch your order within 4 business days and when we do we will automatically send you an e-mail - if you gave us a valid e-mail address. You will probably know how long it takes for mail to reach you from the Ottawa region but if you haven’t received your CDs, or a communication of some sort, from us within 28 days of placing your order please contact us by e-mail or by any other method of your choice. Depending how you placed your order please also check your bank or credit card statement to ensure that the payment has been accepted.
International orders are generally delivered within 15 days of our shipping them so please allow at least 20 days from the time of order placement.

Back Orders

Because we only make your CDs when we receive your order we have to be aware of the remote possibility that we may be held up by our suppliers or by an equipment failure. In this unlikely event we will do our best to contact you and tell you what delay we are expecting. Please be assured we will be doing everything within our power to avoid this situation.

Tax Charges

We will apply taxes to your order based on the delivery location as follows:

• Orders delivered within Ontario will have both Provincial (8%)and Federal (5%) taxes added.
• Orders delivered in the "participating" Harmonized Sales Tax provinces will have HST (13%) applied
• Orders delivered within the rest of Canada will have only the Federal (5%) taxes applied.
• Orders delivered outside Canada (including to the USA) will be billed tax free.
International customers please check to see if your country imposes a tax, duty or handling charge on goods received from Canada. Any such charges will be your responsibility.

Our on-line shopping cart will automatically apply the standard taxes and P&P charges. If your purchase should be exempt any of these charges please contact us via e-mail, by phone at (613) 692-2667, or by mail to:
Sales at Archive CD Books Canada Inc.
PO Box 11
Manotick,
Ontario, K4M 1A2
to place your order.

Please provide identification of your exemption certificate type and number as well as your full name and address.

Credit Card Security

All credit card numbers are encrypted in the software when the order is placed using 128 bit encryption. They are only decrypted after they reach our computers. They are not held in clear text on any web site and are protected by our “firewalls.” We do not keep computer records of your card number after an order has been processed.

Guarantee

We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee.
If your computer is not able to display the CDs contents then please review the "FAQ and Support" section first. If you can't find an answer there:
1. Contact us by email and explain the problem. The CD may not be faulty and most times we can help sort out the apparent problem.
2. If we agreed that the CD is faulty, and authorize it, simply return it in its original packing, cross out your address, and leave our return label on the packet and mark it "Return to Sender". There is no need to add stamps to the packet. We will replace the faulty CD, or make a refund.
Please note that refunds will not be made if the CD is found to be in working condition.
(Which basically means that nobody can copy it and then return it for a refund!)

Contact Us

If you need to reach us, please select one of the following methods:
e-mail: Info@archivecdbooks.ca
phone: (613) 692-2667 (International +1 613 692 2667)
mail: PO Box 11, Manotick, Ontario K4M 1A2 Canada

Privacy Policy

Archive CD Books Canada does not disclose buyers information to third parties. Cookies may be used on this shopping site to keep track of the contents of your shopping cart once you have selected an item. (You must have cookies turned on in your web browser for this to work). The shopping cart does not keep a record of your credit card information.

Copyright Compliance

Our policy is to comply with all intellectual property laws and to act expeditiously upon receiving any notice of claimed infringement. If you believe that your work has been reproduced on this website or on a published CD in a manner that constitutes copyright infringement, please provide a notice of copyright infringement containing all of the following information:

1. A physical or electronic signature of a person authorized to act on behalf of the copyright owner for the purposes of the complaint.
2. Identification of the copyrighted work claimed to have been infringed.
3. Identification of the CD or material on our website that is claimed to be infringing or to be the subject of infringing activity.
4. The address, telephone number or e-mail address of the complaining party.
5. A statement that the complaining party has a good-faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent or the law.
6. A statement, under penalty of perjury, that the information in the notice of copyright infringement is accurate, and that the complaining party is authorized to act on behalf of the owner of the right that is allegedly infringed.

All notices of copyright infringement should be sent to:
Archive CD Books Canada Inc.
PO Box 11
Manotick, Ontario, K4M 1A2
Canada
Attention: CEO
E-mail: Info@archivecdbooks.ca

IMPORTANT: We at Archive CD Books Canada Inc. would like to provide our services in as many languages as possible. However, our company is based in Canada and right now our staff are English-speaking only. We apologize, but we can only correspond in English.